Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of StringsPay services provided by Strings Payments Ltd, a company registered in England and Wales. Our registered office is at 268 Bath Road, Slough SL1 4DX, England.

2. Definitions

• "Services" means payment processing, EPOS systems, funding solutions, and related services provided by StringsPay
• "Merchant" or "You" means the business entity or individual using our services
• "Agreement" means these Terms together with any service-specific terms and your application
• "Transaction" means any payment processed through our systems
• "Equipment" means any hardware provided by StringsPay including card terminals and EPOS systems

3. Service Provision

3.1 Payment Processing

We provide payment processing services including:

• Card terminal processing (Chip & PIN, contactless)
• Online payment gateway services
• Virtual terminal processing
• Pay by Link solutions
• Mobile payment processing

3.2 EPOS Systems

Our EPOS services include:

• Hardware provision and maintenance
• Software licensing and updates
• Training and technical support
• Integration with payment processing

3.3 Funding Services

Subject to approval, we offer:

• Business loans and lines of credit
• Merchant cash advances
• Equipment financing
• Working capital solutions

4. Merchant Obligations

4.1 Compliance

You must:

• Comply with all applicable laws and regulations
• Follow card scheme rules (Visa, Mastercard, etc.)
• Maintain PCI DSS compliance where applicable
• Provide accurate business and transaction information
• Notify us of any material changes to your business

4.2 Prohibited Activities

You must not:

• Process transactions for prohibited business types
• Engage in fraudulent or illegal activities
• Process transactions without proper authorization
• Circumvent our security measures
• Use our services for money laundering or terrorist financing

5. Fees and Charges

5.1 Transaction Fees

Transaction fees are calculated as agreed in your merchant agreement and may include:

• Percentage-based fees on transaction value
• Fixed per-transaction fees
• Monthly service charges
• Equipment rental fees
• Chargeback and refund processing fees

5.2 Payment Terms

Fees are deducted from your settlement funds or charged separately as agreed. Settlement typically occurs within 1-3 business days, subject to our risk assessment and any holds or reserves.

6. Risk Management

6.1 Monitoring

We monitor transactions for:

• Fraud prevention and detection
• Compliance with regulations
• Risk assessment and management
• Chargeback prevention

6.2 Reserves and Holds

We may hold funds or require reserves to cover potential chargebacks, refunds, or other liabilities. The amount and duration will be determined based on your business risk profile.

7. Equipment Terms

7.1 Provision and Ownership

Equipment provided remains our property unless purchased outright. You are responsible for:

• Safe custody and proper use of equipment
• Reporting damage, loss, or theft immediately
• Returning equipment upon termination
• Paying replacement costs for damaged or lost equipment

7.2 Maintenance and Support

We provide technical support and maintenance during business hours. Emergency support may be available subject to additional charges.

8. Data Protection and Security

We are committed to protecting your data and that of your customers. Our data processing activities are governed by our Privacy Policy and include:

• PCI DSS Level 1 compliance for payment data
• GDPR compliance for personal data
• Regular security audits and updates
• Secure data transmission and storage

9. Liability and Indemnification

9.1 Our Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits or business opportunities
• Service interruptions beyond our control
• Third-party actions or decisions

9.2 Your Indemnification

You agree to indemnify us against claims arising from your breach of these terms, fraudulent activities, or violation of laws or regulations.

10. Termination

10.1 Termination Rights

Either party may terminate this agreement:

• With 30 days' written notice
• Immediately for material breach
• Immediately for insolvency or bankruptcy
• As required by law or regulation

10.2 Effect of Termination

Upon termination, you must return all equipment, pay outstanding fees, and we may hold funds for up to 180 days to cover potential chargebacks and refunds.

11. Dispute Resolution

Disputes will be resolved through negotiation and, if necessary, binding arbitration under the rules of the London Court of International Arbitration. These terms are governed by English law.

12. Changes to Terms

We may update these terms with 30 days' notice. Continued use of our services constitutes acceptance of the updated terms. Material changes affecting fees or service levels require your explicit consent.

13. Contact Information

For questions about these terms, contact us: